There was an error contacting the license manager

 

Symptom

When you start FS Pro, you get the following error message:

 

Cause

A reboot of the laptop or PC caused the Movements.xml or Repository.xml file (mentioned below) to become invalid.

Note: The License Manager is always meant to be available.

Solution

To resolve this issue

  • delete the Movements.xml and Repository.xml files
  • restart the IIS server

More specifically, follow the steps below to resolve this issue.

 

 

Step

Action

1

Exit Word / FS Pro

2

Open Windows (File) Explorer

3

Navigate to the C:/temp folder.

 

Result: The License.xml, Movements.xml and Repository.xml files are listed.

4

Delete the Movements.xml and Repository.xml files.

Note: These files will be recreated later.

5

Locate and open the IIS (Internet Information Services) program. One way to do so is as follows:

  • Open the Start menu
  • Search for "IIS"
  • Click on IIS (or "Internet Information Services") to start it.

In IIS, from the Connections pane on the left side of the screen:

  • Expand the Sites folder
  • Click "License Manager" to select it

Result: The License Manager home screen is displayed.

6

In the Actions pane on the right side, Under Manage Website select Stop

Result: the License Manager is halted

7

In the same Manage Website section select Start

Result: the License Manager is restarted.

8

Open FS Pro

Result: You will no longer receive the error message.

 

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