Can I get a refund?

Conditions for a refund

Refunds for purchases from the Information Mapping Web Store can be issued when the following conditions are fulfilled:

  • You did not fill out a VAT number on the Web Store (indicating that you are an end user and not a company).
  • You ask for the refund within 2 weeks of the purchase, and
  • You have not yet used the purchased product (e.g. activated FS Pro or started taking an e-learning course).

When all of the above prerequisites are fulfilled, IMI can refund you.

Warning: It may take up to a week before your account is credited. This depends on your credit card company's internal process. Your order will display the status "Closed" on the Web Store.

Have more questions? Submit a request

Comments